pkoke Privacy Policy — How We Collect, Use and Protect Your Personal Data
This policy explains what data pkoke collects from Bangladesh players, why we collect it, how we keep it safe, and what rights you have over your information.
1. Introduction
pkoke ("we", "us", "our", "the Platform") is the operator of the online cricket betting and casino platform accessible at pkoke.bet. We are committed to protecting the privacy and personal data of every user who accesses or uses our platform. This Privacy Policy describes how pkoke collects, processes, stores, and protects personal data, and explains the rights available to you as a user based in Bangladesh.
By registering an account and using pkoke, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not use the platform. For any privacy-related queries, you may contact our data team at [email protected] at any time.
Our Privacy Commitments
Six principles that guide how pkoke handles your personal data
All data transmitted between your device and pkoke is protected by SSL encryption on every session.
pkoke does not sell, rent or trade your personal data to any third party for commercial purposes.
We collect only the data strictly necessary to operate your account, process payments and comply with legal requirements.
You may request correction of any inaccurate personal data held by pkoke at any time via [email protected].
Subject to legal retention requirements, you may request deletion of your personal data upon account closure.
All privacy queries and data requests are handled by our team at [email protected] — we aim to respond within 72 hours.
2. Personal Data We Collect
pkoke collects personal data only where it is necessary to provide you with a safe, functioning account and to meet our legal obligations. The categories of data we collect and the circumstances in which we collect them are as follows:
Data you provide to us directly
- Registration data — your full name, date of birth, mobile phone number, and the email address (if provided) that you supply when creating your pkoke account. This data is used to identify you, verify your age, and communicate with you about your account.
- KYC and identity verification data — copies of identification documents such as your National Identity Card (NID), passport, or driving licence that you submit in response to a verification request. This data is processed solely for the purpose of confirming your identity, age and location.
- Payment data — the mobile wallet number (bKash, Nagad, Rocket or Upay) or bank account reference associated with your deposits and withdrawals. pkoke does not store full payment card numbers. Payment processing is handled by the respective payment service provider.
- Support communications — the content of any messages, emails or support tickets you send to pkoke, which we retain in order to resolve your query and maintain a record of our correspondence with you.
Data collected automatically when you use pkoke
- Device and technical data — your device type, operating system, browser type and version, screen resolution, and IP address. This data is collected automatically on each session to detect fraud, prevent multiple account creation from the same device, and maintain platform security.
- Behavioural and session data — pages viewed, time spent on the platform, games played, bets placed, bet amounts, deposit and withdrawal history, and session duration. This data is used to personalise your experience, detect unusual activity, and fulfil our responsible gaming obligations.
- Cookie data — session cookies and functional cookies that enable core platform features such as keeping you logged in across pages and remembering your language preference. pkoke does not use third-party advertising cookies. See Section 6 of this policy for full details.
3. How We Use Your Personal Data
pkoke uses the personal data it collects strictly for the purposes described in this policy. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which pkoke processes your personal data are:
- Account management and service delivery — to create and maintain your pkoke account, process your deposits and withdrawals, settle your bets, credit bonuses, and deliver all other platform services you have requested.
- Identity and age verification — to verify that you are who you claim to be, that you are aged 21 or above, and that you are entitled to use pkoke in the jurisdiction from which you are accessing the platform.
- Fraud prevention and security — to detect and prevent fraud, money laundering, collusion, duplicate account creation, and any other activity prohibited under our Terms and Conditions or applicable law.
- Responsible gaming compliance — to monitor player behaviour for indicators of problem gambling (such as sudden increases in deposit frequency or bet sizes), enforce deposit limits and self-exclusion requests, and fulfil our duty of care to players under our Responsible Gaming policy.
- Customer support — to respond to your support queries, investigate complaints, and maintain records of our correspondence with you as required to resolve disputes and improve our service.
pkoke has never sold, rented or traded personal data belonging to Bangladesh players, and we will never do so. Your personal information is used exclusively to operate your account and comply with our legal obligations.
4. Legal Basis for Processing Your Data
pkoke processes your personal data on the following legal bases, depending on the specific processing activity:
- Contractual necessity — the majority of data processing by pkoke is necessary to perform the contract between pkoke and you (i.e., to provide you with a functioning betting and casino account, process your transactions, and deliver the services described in our Terms and Conditions).
- Legal obligation — pkoke is required by applicable law and financial regulation to collect and retain certain data relating to your identity, transactions, and account activity. This includes KYC verification data, transaction records, and anti-money-laundering documentation.
- Legitimate interests — pkoke processes certain data on the basis of its legitimate interest in operating a secure, fair, and commercially viable platform. This includes fraud detection, security monitoring, and platform analytics used to improve the quality of the service offered to Bangladesh players.
- Consent — where pkoke sends you optional marketing communications (such as promotional emails or SMS notifications about bonus offers), we do so on the basis of your consent. You may withdraw consent for marketing communications at any time by contacting [email protected]. Withdrawal of consent for marketing does not affect your ability to use the platform.
5. Sharing of Your Personal Data
pkoke does not share your personal data with third parties except in the limited circumstances described below. In all cases where data is shared with a third party, pkoke ensures that appropriate data processing agreements are in place and that the recipient is bound by confidentiality obligations at least equivalent to those in this policy.
- Payment service providers — bKash, Nagad, Rocket, Upay and other payment processors receive only the transaction data necessary to process your deposit or withdrawal (typically your wallet number and transaction reference). They do not receive your full account profile or betting history.
- Game and technology providers — game studios such as Pragmatic Play, Evolution Gaming, Ezugi and Spribe may receive a session token and, in some cases, a pseudonymous player identifier in order to deliver the game to your browser. They do not receive your name, mobile number, payment details, or other personally identifying information.
- Identity verification providers — where pkoke uses a third-party KYC verification service to confirm your identity documents, that service provider will process a copy of the document you submit. They are bound by strict data processing agreements and may not use your data for any purpose other than verification.
- Law enforcement and regulatory authorities — pkoke may disclose your personal data to the relevant authorities in Bangladesh or internationally where required by law, by court order, or where pkoke reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
pkoke does not share your data with advertising networks, data brokers, social media platforms, or any other third party for marketing, profiling, or commercial purposes beyond what is described in this policy. Any future change to this position would require a material update to this Privacy Policy and, where required, fresh consent from you.
6. Cookies and Tracking Technologies
pkoke uses a small number of cookies and similar technologies that are strictly necessary to operate the platform. We do not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. The cookies we use fall into the following categories:
- Session cookies — temporary cookies that are deleted when you close your browser. They allow pkoke to keep you authenticated as you navigate between pages and to maintain the integrity of your betting session. These cookies are essential to the functioning of the platform and cannot be disabled without breaking core features.
- Functional cookies — persistent cookies that remember your preferences across sessions, such as your selected language (English or Bengali). These cookies improve your experience but are not strictly essential. You may disable them in your browser settings, although doing so may affect certain convenience features.
- Security cookies — short-lived cookies that support our fraud detection and account security systems by tagging your session with a cryptographic token. These cookies do not contain personally identifying information and cannot be read by any party other than pkoke's own security infrastructure.
You can manage and delete cookies through your mobile browser settings. Please note that disabling session or security cookies will prevent you from logging in to your pkoke account. pkoke's use of cookies does not involve sharing any cookie data with third parties for advertising or profiling purposes.
pkoke does not store your full bKash, Nagad or Rocket wallet credentials. When you initiate a deposit or withdrawal, you are redirected to your mobile wallet provider's own interface to authorise the transaction. pkoke receives only a transaction confirmation reference and the amount. Your mobile wallet PIN and full account number are never transmitted to or stored by pkoke.
7. Data Retention
pkoke retains your personal data for as long as your account remains active and for a period thereafter as required by law or as necessary to resolve disputes, enforce our Terms and Conditions, and maintain records required for financial compliance purposes. As a general guide, account data and transaction records are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements applicable in Bangladesh.
Where you request deletion of your account and personal data, pkoke will delete or anonymise all data that it is not legally required to retain within 30 days of receiving a verified deletion request. Data that pkoke is legally obliged to retain will be held in a restricted access environment and used solely for compliance purposes until the mandatory retention period expires, after which it will be securely deleted.
8. Your Data Rights
As a pkoke user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact [email protected] with your registered mobile number and a description of your request. pkoke will respond to all verified data rights requests within 30 days.
- Right of access — you may request a copy of all personal data that pkoke holds about you, including your account registration data, transaction history, KYC documents on file, and any support correspondence.
- Right to rectification — you may request that pkoke corrects any inaccurate or incomplete personal data we hold about you. We will action verified correction requests within 14 days.
- Right to erasure — subject to our legal data retention obligations, you may request that pkoke deletes all personal data relating to your account. We will acknowledge your request within 5 business days and complete the deletion (or confirm the legal basis for retention) within 30 days.
- Right to restrict processing — you may request that pkoke restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests pending pkoke's response to that objection.
- Right to withdraw consent — where pkoke is processing your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing that took place prior to the withdrawal.
pkoke will not charge you for exercising any of the above data rights. If a request is manifestly unfounded or excessive, pkoke reserves the right to charge a reasonable administrative fee or to refuse to action the request, in which case we will provide a written explanation of the reasons within the response timeframe.
9. Data Security Measures
pkoke implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include industry-standard SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel only, regular security audits and vulnerability assessments of the platform infrastructure, and secure deletion protocols for data that has passed its retention period.
Whilst pkoke takes all reasonable and practicable steps to secure your data, no platform transmitted over the internet can guarantee absolute security. You are responsible for keeping your login credentials confidential and for using the platform on secure personal devices. If you believe your account has been compromised, please contact [email protected] immediately so that we can take protective action.
pkoke will never ask for your password via SMS, WhatsApp, Telegram or any other messaging channel. If you receive such a request it is a phishing attempt. Report it to [email protected] and change your password immediately.
10. Children's Privacy and Age Restriction
pkoke is strictly an adult platform. Registration and use of pkoke is prohibited for any person under the age of 21. pkoke does not knowingly collect personal data from anyone under 21 years of age. If pkoke becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that a minor has created a pkoke account, please contact us immediately at [email protected] so that we can take appropriate action.
11. Changes to This Privacy Policy
pkoke reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we change the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — pkoke will notify registered users via a notice on the platform or by contacting them at the mobile number or email address on file before the changes take effect.
The date at the top of this page indicates when this Privacy Policy was last updated. We encourage you to review this policy periodically to stay informed about how pkoke protects your personal data. Your continued use of pkoke following any update to this policy constitutes your acceptance of the revised version.
12. Contact and Data Requests
For all privacy-related queries, data rights requests, or concerns about how pkoke handles your personal data, please contact our team at [email protected]. Include your registered mobile number and a clear description of your request so that we can verify your identity and process your request as efficiently as possible. pkoke aims to acknowledge all privacy requests within 72 hours and to provide a substantive response within 30 days.
pkoke keeps your data safe so you can focus on cricket betting and casino games with confidence. Log in to your account or explore our FAQ for more information.
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